24baje Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how we collect, store, and protect your data.
This privacy policy (24baje Privacy Policy) applies to the 24baje.cam platform. When you use our website, register an account, or use our services, you are considered to have agreed to the terms of this policy. At 24baje, we believe your privacy is a fundamental right and we are committed to protecting it. This document applies to players in Bangladesh and is written in Bengali.
Important: This privacy policy may be updated at any time. In the event of changes, we will publish a notice on the website. Please visit this page regularly.
What Information We Collect
We collect various types of personal information to provide you with services on the 24baje platform. The information listed below is handled under our privacy policy.
1.1 Identity Information
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National Identity Card (NID) number
- Passport details (where applicable)
1.2 Contact Information
- Mobile number (for verification)
- Email address
- Current residential address
1.3 Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Deposit and withdrawal records
1.4 Usage Information
- Gaming history and preferences
- Login times and account activity
- Device information and IP address
- Browser type and operating system
How We Collect Information
We collect information in a number of ways. Each method is operated transparently and is consistent with our 24baje privacy policy.
2.1 Direct Collection
When you create an account on the 24baje platform, fill in a login form, request a deposit or withdrawal, or contact us directly — you voluntarily provide information. This information is stored in our systems.
2.2 Automatic Collection
When you use our website, certain information is collected automatically. This includes your IP address, browser session data, page views, and click data. This information is used to improve the site's performance and ensure security.
2.3 Cookies and Local Storage
Our website uses cookies and similar technologies. These help improve your experience, remember login details, and analyse platform performance.
2.4 Collection from Third Parties
We may use trusted third-party services for identity verification and fraud prevention. In such cases, only the limited information required is collected.
Purpose of Using Information
24baje uses your collected information only for specific and lawful purposes. Below we clearly explain why we use this information.
-
Account Management and Verification:
Confirming your identity, creating and managing your account, and providing secure access to the platform. -
Payment Processing:
Completing deposit and withdrawal transactions via bKash, Nagad, and Rocket, and maintaining financial records. -
Security and Fraud Prevention:
Detecting suspicious activity, ensuring account security, and preventing fraudulent transactions. -
Customer Support:
Resolving your issues and providing assistance via 24/7 live chat and email. -
Service Improvement:
Continuously improving the functionality, gaming experience, and security of our platform. -
Responsible Gaming:
Identifying signs of excessive gaming and providing support where needed. -
Sending Important Notifications:
Keeping you informed about account updates, policy changes, and important information.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. These help improve your browsing experience and maintain the functionality of the platform.
5.1 Types of Cookies We Use
Essential Cookies
Essential for the core functionality of the website. Used to maintain login sessions and ensure security. These cannot be disabled.
Analytics Cookies
Collect usage statistics for the website. Help us understand which pages are most visited and improve the platform.
Preference Cookies
Remember your preferences and settings. Store language selection, display preferences, and similar choices to personalise the user experience.
Security Cookies
Used to detect suspicious login attempts and fraud. Protect your account from unauthorised access.
5.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the core functionality of the website and you may not be able to log in properly.
Data Security Measures
24baje follows industry-leading security technologies and practices to protect your personal information.
-
SSL/TLS Encryption:
All data exchanged between your browser and our servers is protected by advanced SSL encryption. This prevents your information from reaching third parties. -
Data Encryption:
Sensitive information stored in our database is kept in encrypted form. Passwords are never stored in plain text. -
Restricted Access Controls:
Only authorised staff can access your information, and every access is logged. -
Continuous Monitoring:
Our systems are monitored 24/7. Any unusual activity is automatically detected and the necessary action is taken. -
Regular Security Audits:
Regular security audits are conducted to identify vulnerabilities in our systems, and any issues are resolved promptly.
User Responsibility: The security of your account also depends in part on you. Use a strong password, do not share your password with anyone, and notify us immediately if you notice any suspicious activity.
Data Retention Period
We retain your information only for as long as necessary. A specific retention policy is followed for each type of information.
7.1 Active Account Data
All account and transaction information is retained for as long as your account remains active. This is necessary for providing your services, resolving disputes, and maintaining financial records.
7.2 Closed Account Data
Even after an account is closed, we may retain certain information for a specified period to meet legal obligations. This applies in particular to financial transaction records, which may be needed in future for dispute resolution or legal purposes.
7.3 Automatic Deletion
Once the retention period expires, information is securely deleted or anonymised. This process is handled automatically and is audited regularly.
Your Rights
Every user registered on the 24baje platform has specific rights regarding their personal information. We respect these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
If any of your information is incorrect, you have the right to request a correction or update.
Right to Deletion
Where there is no legal obligation to retain it, you have the right to request that your personal information be deleted.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be restricted.
Right to Data Portability
You have the right to receive the information you have provided in a common format and, if needed, to transfer it elsewhere.
Right to Object
You have the right to object to your information being used for specific purposes.
To exercise these rights, email [email protected] or contact us through our 24/7 live chat.
Protection of Minors
24baje is a platform strictly for adults only. We are highly committed to protecting minors.
This platform is for users aged 21 and above only. Registration or use by anyone under the age of 21 is strictly prohibited.
-
We do not intentionally collect information from anyone under the age of 21. If we become aware that a minor is using our platform, that account will be closed immediately.
-
An age verification process is carried out at the time of registration. In suspicious cases, we may request identity documents and additional verification.
-
If you are aware that a minor is using our platform, please let us know at [email protected].
Policy Changes
Our services and applicable laws may change over time. In that case, our privacy policy may also be updated.
10.1 Notice of Changes
If any significant changes are made to this privacy policy, we will update the "Last Updated" date at the top of this page and publish a notice on the website. For important changes, we may also notify you at your registered email address.
10.2 Continued Use After Changes
If you continue to use 24baje after the policy changes, you will be considered to have agreed to the new policy. If you do not agree to the new policy, please contact us to close your account.
10.3 Retention of Previous Policies
Previous versions of the privacy policy are kept in our records. If you need a copy of any earlier version, please contact us.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our team is always ready to help you.
Learn More About Responsible Gaming
Alongside protecting your information, we also care about your overall experience. Read our detailed guide on safe and responsible gaming.